Permission sets

What each permission actually controls, and which ones are off by default.

Admins can do everything. Everybody else is governed by one company-wide set of permissions, edited under Settings, then Permission sets.

One set rather than one per person is a deliberate simplification. It covers the case almost every small business actually has, which is "the office can see the money and the field cannot", without asking you to maintain a matrix.

The permission set screen
The permission set screen

What each one does

PermissionOff meansDefault
See all dealsThey see only their own records, and only their own people, organisations and activitiesOn
Delete dealsThey can close a deal as lost but cannot remove itOff
Change ownerThey cannot reassign work to somebody elseOff
Manage productsThe product list is read only for themOff
Bulk manage contactsNo bulk edit or bulk delete on contact listsOff
Sales reportingInsights hides deal values, the funnel and activity reportingOn
Support reportingInsights hides ticket reportingOn
Delivery reportingInsights hides project and task reportingOn
RevenueThe whole Revenue section disappears, along with its reportingOff

Why reporting is split three ways

Reporting used to be a single switch, and that was a mistake. Granting a support lead their ticket numbers also handed them every deal value in the company, so admins reasonably switched the whole thing off and then nobody could measure anything.

Splitting it means the person running the helpdesk can measure the helpdesk. Ticket and project reporting default on because that data is already visible one record at a time, so counting it reveals nothing new. Sales figures and Revenue are the two that genuinely expose something, and Revenue is the one that starts closed.

Checking it worked

Permissions are worth testing rather than trusting. Add yourself a second user account with a regular role, sign into it in a private browser window, and look at what it can reach. It takes five minutes and it is the only way to be sure.