Last updated 4 August 2026. These terms are written to be read rather than endured, but they are still the agreement between your company and ours.
Result Studio is operated by Heppleston Ltd, a company registered in England and Wales under company number 10434668, whose registered office is Floor 1, Lindpet House, Grantham, Lincolnshire, NG31 6LJ. VAT number GB 277 4837 54. In these terms "we", "us" and "our" mean Heppleston Ltd, and "you" means the business that has created a workspace.
These terms apply to your use of the Result Studio web application, the mobile applications, and the resultstudio.io website.
You need an account to use Result Studio. You are responsible for keeping your login details secure and for what happens under your account, including what the people you invite do. Tell us promptly if you think somebody has gained access who should not have.
You must be at least 18 and able to enter into a contract on behalf of your business. One person at your business is the workspace owner and can add, remove and set permissions for everybody else.
Result Studio is currently in beta and provided free of charge. During beta:
Plans are charged per user per month, in pounds sterling, and are set out at resultstudio.io/pricing. Prices exclude VAT, which is added where applicable.
Monthly plans are paid in advance each month and can be cancelled at any time, taking effect at the end of the period you have paid for. Annual plans are paid in advance for twelve months. We do not offer refunds for partial periods, but we also do not lock you into a contract term.
If a payment fails we will tell you and give you a reasonable period to fix it before suspending the workspace. We will not delete your data because of a failed payment without telling you first and giving you a chance to export it.
We may change prices, and if we do we will give at least one month's notice. If you do not accept a price change you may cancel before it takes effect.
Everything you put into Result Studio remains yours. We do not claim ownership of your customer records, your documents or anything else you create or upload.
You can export your data as CSV at any time from inside the application, without asking us. If you close your account, you may export first. We will delete your data within 90 days of account closure unless you ask us to do it sooner or the law requires us to keep something for longer.
We do not use your data to train artificial intelligence models, ours or anyone else's, and we do not sell it or share it for marketing purposes.
Where we process personal data on your behalf, we do so as a processor and you remain the controller. Our data processing agreement sets out the detail and lists our sub-processors.
You agree not to use Result Studio to:
We may suspend a workspace that is doing any of the above. Where we can, we will contact you first.
We work to keep Result Studio available and we monitor it, but we do not currently offer a contractual uptime guarantee or service credits. We will tell you about planned maintenance where it is likely to be disruptive, and we will be straight with you about unplanned outages.
During beta, support is provided by email and we aim to respond within one working day. There is an AI assistant available inside the application. Support is included on every plan and is not sold as a separate tier.
Result Studio, its software, design and branding remain ours. You get a licence to use the service for your business for as long as your account is active, and that licence does not transfer any ownership to you.
If you send us feedback or suggestions, we may use them to improve the product without owing you anything for it. We mention this because we ask for feedback constantly and would rather it were not awkward.
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
Subject to that, and because this is a business-to-business agreement, we are not liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss. Our total liability in any twelve month period is limited to the amount you paid us in that period, or £100 if you have paid us nothing, which will be the case during beta.
You are responsible for keeping your own copies of anything you could not afford to lose. The export function exists for exactly that reason.
You can close your workspace at any time. We can end this agreement by giving you 30 days' notice, or immediately if you materially breach these terms and do not put it right after we ask.
If we ever discontinue Result Studio entirely, we will give at least 90 days' notice and make sure you can export everything.
We may update these terms. If a change materially affects you we will tell you by email at least 30 days beforehand. Continuing to use the service after a change takes effect means you accept it.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about these terms go to our contact page, or write to Heppleston Ltd, Floor 1, Lindpet House, Grantham, Lincolnshire, NG31 6LJ.
