There is an assistant inside the app for immediate questions, and it can answer most things covered in this help centre.
For anything else, email us. During beta we answer within one working day and usually the same day.
Support is not a tier
Support is included on every plan and there is no premium level. You get the same answer from the same people regardless of what you pay.
What we are not promising yet
We are being deliberately careful about advertising a phone line and guaranteed response times. Both are coming, and we would rather add them when we can genuinely staff them than promise something that goes unanswered on a Tuesday afternoon.