Three, seven and fourteen days after an invoice becomes overdue, Result Studio emails the customer for you. It stops the moment they pay.
Chasing by hand
You can also chase at any time from the invoice itself, on the web or on the phone. That sends the same email immediately without affecting the automatic schedule.
Turning it off
The schedule, and whether it runs at all, is under revenue settings. Turn it off entirely if you would rather handle chasing yourself.
Demo and sample workspaces have it off by default, so test data never emails a real person.